Support

Free technical support

You receive free support for all technical issues that might occure. Our support team is always here to help you either by email, telephone or using the Support Ticketing Center. Contact us on:

+ 49 (0) 821 – 650 688 – 13
support@certus.software

It doesn’t get any faster than this. Alternatively, you can contact support directly out of the Certus Erasure Web Manager or during the erasure process of erasing a device you simply use the „Report an issue“ button.
We take support serious.

Contact support by email

Contact support by Ticket Center

Any questions? Our tutorials will help.

How to use the Dashboard

Certus software is simple and intuitive. See here the short introduction to the user interface / dashboard and all relevant functions of the data erasure software.

User Management

Learn how the intuitive flexible admin tool supports you with creating, managing, and deleting different users and roles.

Data Erasure Reports

Learn how our admin tool creates certified data erasure reports that are GDPR-compliant.

Hardware Audit

Create and save your own audit reports with only the hardware information that are needed by any department or customer.

Manage Lots

Understand how you can easily create and manage customers and lots to seperate your deliveries for full tranparancy.

Download Certus Software

This really short tutorial shows how you download the Current versions of Certus Software, manuals and other user guidelines.

Frequently asked questions (FAQ)

Is the solution certified?

Yes, the software is EAL3+ certified in accordance with the Common Criteria Standard.

How long is the minimum contractual commitment?

If you choose a contract, 1 year. You can also ask for prices without contract.

How long is the notice period?

Contracts are not automatically extended.

Can you erase SSD hard drives?

Yes.

Are the erasure licences transferable?

Yes, these can be transferred between products and to other clients.

Is Certus standard software or can I have “customized features”?

Our software is standard; extra features are available on request which can then become part of the new version.

How long are the licences valid?

There is no expiry date.

Do I have to pay for new versions?

No, our standard software updates on a continual basis, free of charge.